m-Power: ServiceEvent
ServiceEvent
ServiceEvent from m-Power will make your Field Service delivery more efficient. It will help your office staff and your field service team by improving the speed and accuracy of information share, putting the right information into the right hands at the right time. This in turn will allow you to provide quicker and more accurate updates to your customers, thereby improving the actual, as well as the perceived, Customer Service experience.
Because we understand that all field service organisations are different, and have often adopted their own way of working, ServiceEvent has been designed for easy configuration and optimum performance to suit your needs. Some customers want an ‘always on’ service allowing all data to be transferred in ‘real time’; others want a ‘partial’ service, allowing them to ‘batch’ information at intervals; other customers need a totally ‘disconnected’ service allowing then to select when they transfer data.
Information is passed to and from your system and your field engineer’s handheld device. The flow of information is controlled by the m-Power Synchronisation Engine that interfaces into your back office systems in ‘real time’.
Some of the key features of m-Power ServiceEvent include:
- Job dispatch
- Job and event tracking
- Job completion
- One time data entry
- Time on and time off customer sites
- Mileage
- Stock control & warranty management
- Signature capture
- Customer comments……could be a sales lead!
- Improved communication while away from base
Whatever the size of your organisation, m-Power will work with you to tailor a solution to fit your budget and operational needs, and then fully manage the implementation and provide peace of mind with full ongoing support.
The m-Power ServiceEvent solution is available in either our full Enterprise version, or on our hosted ASP platform, if you just want to get on with the job and not have to worry about I.T.
